Customer Service
You'll Love

We have over 5 000 satisfied customers
who turn to us with their payment related questions.

Contacting us is easy

Whether it’s questions related to our service or questions about payment methods and the payment landscape in Finland, we’re here for you. We’re always looking for ways to develop our service to better serve you. Your feedback, thoughts and ideas are always welcome!

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Call us - we answer your call or call you back.

icon-arrowCheck our support site for general instructions and up-to-date information.

 

icon-atEmail us - our top-notch support ticket system ensures that your request reaches the right person to best help you.

icon-twitter-100pxTweet us or post a message in Facebook - both are quick and easy ways to ask us a question or give feedback.

We are here to assist you in English, Finnish or Swedish

Consumers +358 20 718 1830  (weekdays 8-19 UTC +2/3)

Businesses +358 20 718 1820  (weekdays 8-17 UTC +2/3)
service@paytrail.com

Technical support +358 20 718 1831  (weekdays 8-16 UTC +2/3)
tech@paytrail.com

 

Call Costs

0207-prefix landlines 0,0835 €/call + 0,1669 €/min (VAT 24 %)

Mobile phones 0,0835 €/call + 0,1669 €/min (VAT 24 %)
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Paytrail Plc  |  Innova 2  |  Lutakonaukio 7  |  40100 Jyväskylä  |  +358 20 718 1820