Contact Us

Customer Service

Consumers +358 20 718 1830  (weekdays 8-19 UTC +2/3)

Paytrail acts as a payment intermediary and is responsible for the secure transfer of payments for many online businesses. For questions about your order/payment, please email the website it was made to. 

Businesses +358 20 718 1820  (weekdays 8-17 UTC +2/3)
support@paytrail.com

Kundtjänst på svenska

kundtjanst@paytrail.com
telefon: +358 20 718 1820

Sales

For questions about our service or ordering our service, contact:
+358 20 718 1822  (weekdays 9-16 UTC +2/3)
sales@paytrail.com

For Partners

+358 20 718 823  (weekdays 9-16 UTC +2/3)
partners@paytrail.com

Technical Support

For technical support, contact:
+358 20 718 1831  (weekdays 8-16 UTC +2/3)
tech@paytrail.com

Marketing

Have a marketing idea you want to pitch?
Contact us: marketing@paytrail.com 

Finance

Merchant questions about a Paytrail invoice, contact:
+358 20 718 1826  (weekdays 8-16 UTC +2/3)
finance@paytrail.com

For consumers, if you see Paytrail on your statement it is because we have handled the payment for the website you purchased from. If you have questions about purchases, contact the website where the purchase was made. 

Address

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland

Invoicing Address

Paytrail Technology Ltd
Business ID: 2552865-3
E-invoices (only in Finland):
OVT ID: 003725528653
Operator: Itella Information Oyj

Itella Information Oy's invoice provider ID: 003710948874

Mailed invoices:
PAYTRAIL TECHNOLOGY LTD
PL 62794
00021 LASKUTUS

Paytrail Plc
Business ID: 2122839-7
E-invoices (only in Finland):
OVT ID: 003721228397
Operator: Itella Information Oyj

Itella Information Oy's invoice provider ID: 003710948874

Mailed invoices:
PAYTRAIL PLC
PL 60541
00021 LASKUTUS

When sending us an invoice (printed or electronic), please use the invoicing address.

Call Costs
207-prefix
landlines 0,0835 €/call + 0,1669 €/min (VAT 24%)
mobile phones 0,0835 €/call + 0,1669 €/min (VAT 24%)