Contact Us
We are here to help!
Customer Service
Our Customer Service is open 24/7
Consumers +358 20 718 1830
Paytrail acts as a payment intermediary and is responsible for the secure transfer of payments for many online businesses. For questions about your order/payment, please email the website it was made to.
Businesses +358 20 718 1820
support@paytrail.com
Kundtjänst på svenska
Vardagar kl. 8-16 UTC +2/3
+358 20 718 1820
kundtjanst@paytrail.com
Sales
For questions about our service or ordering our service, contact:
+358 20 718 1824 (weekdays 9-16 UTC +2/3)
sales@paytrail.com
For Partners
+358 20 718 823 (weekdays 9-16 UTC +2/3)
partners@paytrail.com
Technical Support
For technical support, contact:
+358 20 718 1831 (weekdays 8-16 UTC +2/3)
tech@paytrail.com
Marketing
Have a marketing idea you want to pitch?
Contact us: marketing@paytrail.com
Finance
Merchant questions about a Paytrail invoice, contact:
+358 20 718 1826 (weekdays 8-16 UTC +2/3)
finance@paytrail.com
For consumers, if you see Paytrail on your statement it is because we have handled the payment for the website you purchased from. If you have questions about purchases, contact the website where the purchase was made.
Address
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Invoicing Address
Paytrail Technology Ltd
Business ID: 2552865-3
E-invoices (only in Finland):
OVT ID: 003725528653
Operator: OpusCapita Solutions Oy
OpusCapita Solutions Oy's invoice provider ID: E204503
Mailed invoices:
PAYTRAIL TECHNOLOGY LTD
PL 62794
00021 LASKUTUS
Paytrail Plc
Business ID: 2122839-7
E-invoices (only in Finland):
OVT ID: 003721228397
Operator: OpusCapita Solutions Oy
OpusCapita Solutions Oy's invoice provider ID: E204503
Mailed invoices:
PAYTRAIL PLC
PL 60541
00021 LASKUTUS
When sending us an invoice (printed or electronic), please use the invoicing address.
Call Costs
207-prefix
landlines 0,0835 €/call + 0,1669 €/min (VAT 24%)
mobile phones 0,0835 €/call + 0,1669 €/min (VAT 24%)