Paytrail

Contact Us

We are here to help!

Customer Service for Consumers

Chatbot

Do you see Paytrail as the receiver of a payment on your statement and don't know what the payment was for?

Are you making a payment and have some questions? Do you need a receipt for your payment?

Our bot can quickly help answer many of your questions. 

Chatbot-consumer

Help Center

You can easily find answers to many questions in our Help Center. 

- Why does my statement show a payment I don't recognize?

- Where do I get a receipt for my purchase?

Open Help Center

Contact Information

Our customer service is open 24/7,
every day.

+358 20 718 1830
payments@paytrail.com 

Customer Service for Merchants

Chatbot

How do I make a refund? Where do I find the merchant secret?

How do I add or remove payment methods?

Our bot can quickly help answer many of your questions. 

Chatbot-merchant

 

Help Center

You can easily find answers to many questions in our Help Center. 

- How can I test the payment service in my online store?

- How do I create, view and cancel refunds?

- Where can I find reports and settlement details?

Open Help Center

Contact Information

Our customer service is open 24/7,
every day.

+358 20 718 1820
support@paytrail.com

Agreement changes can be made weekdays between 8-17.

Kundtjänst på svenska

Vardagar kl. 8-16
+358 20 718 1820
kundtjanst@paytrail.com

Technical Support

Weekdays 8-16 UTC +2/3
+358 20 718 1831  
tech@paytrail.com


Sales

Contact us

+358 20 718 1824  (weekdays 9-16 UTC +2/3)
sales@paytrail.com


Partners

+358 20 718 823  (weekdays 9-16 UTC +2/3)
partners@paytrail.com


Marketing and Communications

marketing@paytrail.com


Finance and Invoicing

+358 20 718 1826  (weekdays 8-17 UTC +2/3)
finance@paytrail.com


Address

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland

Invoicing Address

Paytrail Technology Ltd
Business ID: 2552865-3
E-invoices (only in Finland):
OVT ID: 003725528653
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH

Emailed invoices: 
25528653@scan.netvisor.fi

Mailed invoices:
PAYTRAIL TECHNOLOGY LTD
25528653
PL 100
80020 Kollektor Scan


Paytrail Plc
Business ID: 2122839-7
E-invoices (only in Finland):
OVT ID: 003721228397
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH

Emailed invoices:
21228397@scan.netvisor.fi

Mailed invoices:
PAYTRAIL PLC
21228397
PL 100
80020 Kollektor Scan


When sending us an invoice (printed or electronic), please use the invoicing address.

Call Costs
207-prefix
landlines 0,0835 €/call + 0,1669 €/min (VAT 24%)
mobile phones 0,0835 €/call + 0,1669 €/min (VAT 24%)