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Contact information
We are here to help you.
Customer Service for Consumers
Have you paid for something online via Paytrail?
Customer service for consumers.
+358 20 718 1830 (0,0835 €/call + 0,1669 €/min (VAT 24%))
Mon.-Fri. 8-22 & weekends 10-18 UTC +2/3
In 2023, Customer service will be closed on the following public holidays: 01.05., 23.06., 24.06., 06.12., 24.12. and 25.12.
Customer Service for Merchants
Are you a merchant?
Customer service for merchants.
+358 20 718 1820 (0,0835 €/call + 0,1669 €/min (VAT 24%))
Mon.-Fri. 8-22 & weekends 10-18 UTC +2/3
In 2023, Customer service will be closed on the following public holidays: 01.05., 23.06., 24.06., 06.12., 24.12. and 25.12.
Sales
Contact sales:
+358 20 718 1824 (weekdays 9-16 UTC +2/3)
sales@paytrail.com
Resellers & Technical Implementers
+358 20 718 1823 (weekdays 9-16 UTC +2/3)
kumppanit@paytrail.com
Move to Help Center.
Marketing and Communications
For marketing and communication matters you can contact us by email: marketing@paytrail.com
Finance and Invoices
For merchants
+358 20 718 1826 (weekdays 8-16 UTC +2/3)
finance@paytrail.com
For consumers, please contact us via Customer service.
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Invoicing addresses
When sending us an invoice (printed or electronic), please use the invoicing address.
Paytrail Plc
Business ID: 2122839-7
E-invoices (only in Finland):
OVT ID: 003721228397
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH
Emailed invoices:
21228397@scan.netvisor.fi
Mailed invoices:
PAYTRAIL PLC
21228397
PL 100
80020 Kollektor Scan
Paytrail Technology Ltd
Business ID: 2552865-3
E-invoices (only in Finland):
OVT ID: 003725528653
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH
Emailed invoices:
25528653@scan.netvisor.fi
Mailed invoices:
PAYTRAIL TECHNOLOGY LTD
25528653
PL 100
80020 Kollektor Scan
Checkout Finland Ltd
Business ID: 2196606-6
E-invoices (only in Finland):
OVT ID: 003721966066
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH
Emailed invoices:
21966066@scan.netvisor.fi
Mailed invoices:
Checkout Finland Ltd
21966066
PL 100
80020 Kollektor Scan
Visiting addresses
Paytrail Jyväskylä
Innova 2,
Lutakonaukio 7
40100 Jyväskylä
Paytrail Tampere
Hämeenkatu 5 B, 2nd floor
33100 Tampere
Helsinki Metropolitan Area
Teollisuuskatu 21, 00510 Helsinki and
Linnoitustie 6 D, 02600 Espoo