Chatbot
Do you see Paytrail as the receiver of a payment on your statement and don't know what the payment was for?
Are you making a payment and have some questions? Do you need a receipt for your payment?
Our bot can quickly help answer many of your questions.
Help Center
You can easily find answers to many questions in our Help Center.
- Why does my statement show a payment I don't recognize?
- Where do I get a receipt for my purchase?
Contact Information
Our customer service is open 24/7,
every day.
+358 20 718 1830
payments@paytrail.com
Chatbot
How do I make a refund? Where do I find the merchant secret?
How do I add or remove payment methods?
Our bot can quickly help answer many of your questions.
Help Center
You can easily find answers to many questions in our Help Center.
- How can I test the payment service in my online store?
- How do I create, view and cancel refunds?
- Where can I find reports and settlement details?
Contact Information
Our customer service is open 24/7,
every day.
+358 20 718 1820
support@paytrail.com
Agreement changes can be made weekdays between 8-17.
Kundtjänst på svenska
Vardagar kl. 8-16
+358 20 718 1820
kundtjanst@paytrail.com
Technical Support
Weekdays 8-16 UTC +2/3
+358 20 718 1831
tech@paytrail.com
Sales
+358 20 718 1824 (weekdays 9-16 UTC +2/3)
sales@paytrail.com
Partners
+358 20 718 823 (weekdays 9-16 UTC +2/3)
partners@paytrail.com
Marketing and Communications
Finance and Invoicing
+358 20 718 1826 (weekdays 8-17 UTC +2/3)
finance@paytrail.com
Address
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Invoicing Address
Paytrail Technology Ltd
Business ID: 2552865-3
E-invoices (only in Finland):
OVT ID: 003725528653
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH
Emailed invoices:
25528653@scan.netvisor.fi
Mailed invoices:
PAYTRAIL TECHNOLOGY LTD
25528653
PL 100
80020 Kollektor Scan
Paytrail Plc
Business ID: 2122839-7
E-invoices (only in Finland):
OVT ID: 003721228397
Operator: Maventa (003721291126)
Operator ID, when sending from bank network: DABAFIHH
Emailed invoices:
21228397@scan.netvisor.fi
Mailed invoices:
PAYTRAIL PLC
21228397
PL 100
80020 Kollektor Scan
When sending us an invoice (printed or electronic), please use the invoicing address.
Call Costs
207-prefix
landlines 0,0835 €/call + 0,1669 €/min (VAT 24%)
mobile phones 0,0835 €/call + 0,1669 €/min (VAT 24%)