Getting started with Paytrail Omnichannel

Paytrail Omnichannel is designed for easy and fast setup. Here you’ll find everything you need to get started.
paytrail-Omnichannel
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Good to know before getting started

  • With Paytrail Omnichannel, you can manage both online and in-store payments under one agreement.

  • The agreement includes one payment terminal. Additional terminals cost 20€ per terminal per month.
  • The agreement term is 24 months.
  • During the initial phase, the terminal operates as a standalone device. The purchase amount is entered manually before the customer completes the payment.

Customer making a payment at a store counter, representing Paytrail Omnichannel’s in-store payment solution

Activating Omnichannel as a Paytrail customer

If you’re already a Paytrail customer, you can activate the Omnichannel service directly through the Merchant panel. Simply go to the Omnichannel tab to get started.

Sign in to the Merchant panel

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Activating Omnichannel as a new customer

You can sign up for Paytrail’s service to get started with Omnichannel. If you’d like, leave us your contact details and we’ll reach out as soon as the service becomes available to all customers.

Contact us

Want to learn more?

Find answers to the most common questions in this section.

By choosing Paytrail, you get a comprehensive range of Finnish payment methods with a single agreement. A broad selection of payment options helps you maximize conversions — up to 22% of shoppers abandon their cart if their preferred payment method isn’t available. No matter which option your customers choose, payments are settled quickly and reliably.

We’re a Finnish pioneer in e-commerce payments. We continuously follow and analyze online payment trends in Finland to ensure our services meet the needs of local businesses and their customers. We also play an active role in developing the digital commerce landscape as a member of Digital Commerce Finland.

Our service is known for its exceptional reliability (99.98%). You can check service availability anytime and subscribe to real-time email updates about maintenance or downtime.

We’re proud to provide outstanding customer service — Paytrail’s Net Promoter Score (NPS) is 65 in 2025. You can reach us quickly by chat, phone, or email — our team is available every day. As one of our customers said, “Excellent customer service, easy to get started.” – ellinkeittio.fi

Select the pricing plan that best suits your business:

The Omnichannel S Plan is a starter option designed for new merchants and small business owners. It includes a monthly fee of 34,90 € and transaction fees of 0,50 € per transaction + 3.25%.

The Omnichannel M Plan is ideal for businesses with higher transaction volumes. It includes a monthly fee of 79 € and transaction fees starting from 0,50 € per transaction.

Full pricing details are available on our pricing page. You can switch to a different plan at any time during your agreement.

If you’re unsure which plan best fits your business, our team will be happy to help. You can reach us by phone at +358 20 718 1824 (Mon–Fri, 9–16), by email sales@paytrail.com or via chat.

Our payment service is flexible and suits a wide range of business needs. It can be used in online stores, digital services, booking systems, pop-up shops, and restaurants.

The payment terminal functions as a standalone device. By default, it isn’t connected to any other systems. Payments are processed by manually entering the transaction amount, and the terminal printout serves as a receipt confirming the successful transaction.

If the merchant wants to provide a receipt that includes product and VAT details, an additional solution such as a POS system or another sales application is required to generate the full sales receipt.

Some use cases are subject to certain restrictions. You can view the full list of services that are either prohibited or require separate approval when using Paytrail’s service here: [PDF, English] [PDF, Finnish]. Each sign up is reviewed before the service is activated.

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Still have questions?

If you have any questions about getting started with Paytrail, our sales team will be happy to help. You can reach us by phone at +358 20 718 1824 or by email at sales@paytrail.com.

For more guides and support materials, visit our Help Center.