Accessibility statement
Paytrail Plc is committed to ensuring that its websites and mobile apps are accessible in accordance with the Finnish Act on the Provision of Digital Services (306/2019).
This accessibility statement applies to the following websites:
- Merchant Panel: https://merchant.paytrail.com
- Payment Page: https://pay.paytrail.com
- Partner Portal: https://partner.paytrail.com
Compliance status
These websites comply with the requirements of the Finnish Act on the Provision of Digital Services (306/2019).
Preparation of this accessibility statement
This statement was prepared on 3.7.2025. The statement is based on an assessment carried out by a third party. This statement was last reviewed on 7.7.2026.
Feedback and contact information
If you encounter an accessibility issue on our websites, you can contact us by email at: support@paytrail.com
We will respond to your inquiry within 14 days.
Contact information:
Paytrail Plc
Email: support@paytrail.com
Enforcement procedure
If you are not satisfied with the response you receive or do not receive a response within two weeks, you can submit a complaint to the Finnish Transport and Communications Agency Traficom’s supervision of digital accessibility.
Supervisory authority’s contact details
Finnish Transport and Communications Agency Traficom, Digital accessibility supervision
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saavutettavuus(at)traficom.fi
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telephone switchboard 029 534 5000