Paytrail

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Order service

For companies registered in the European Economic Area (EEA), please send a passport copy of the individual authorized to sign on behalf of the company to support@paytrail.com. This does not apply if your business is registered in Finland.

If your company is located outside EEA, we are not able to offer our service to you. 

We can deposit settlements to accounts in the following countries: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain and Sweden.

What happens next?


Once you have ordered our service:

1. Our customer service team will check your order and contact you.

2. After we have contacted you, we will send you an agreement to be signed.

3. Once the agreement is signed, you will receive the merchant IDs and instructions via email. Save the merchant IDs in the payment settings of your online store.

4. The service is ready to use and you can start receiving payments online!

If you have any questions about ordering or implementing the service, please contact our sales team at sales@paytrail.com  or by phone:  +358 20 718 1824.

Frequently asked Questions


Will invoicing begin immediately after ordering the payment service?

No. During the acceptance process, we will discuss when the invoicing will begin.

Is ordering the service binding?
Completing the order form does not yet bind you to anything. We will contact you once we receive your order to set the service up.

How long is the agreement valid?
The agreement is not fixed-term but valid until further notice. The cancelation period is one calendar month.

How do I know if Paytrail is compatible with the ecommerce platform I use?
Paytrail's payment service is pre-installed or available on almost all e-commerce platforms. Read more about compatible platforms.