---
title: New Refund Process | Paytrail
description: New refund process has been released. Paytrail account has been removed from refunds.
image: https://www.paytrail.com/hubfs/Heroimages/2020/Featured-images/Logos-and-banners.jpg
---

# Refund Process

This is how refunds are handled

## Refund Flow

**1. Refund Created**

Merchant creates a refund from the Merchant Panel. Once the refund has been created, the following email is sent to the consumer.

![Refund-message.png](https://www.paytrail.com/hs-fs/hubfs/images/Refund-message.png?width=724&height=663&name=Refund-message.png)

 

**2. Account Number Is Entered**

The consumer clicks on a link in the email and is redirected to a secure page where they enter their account number.

![Refund-insert-account-number.png](https://www.paytrail.com/hs-fs/hubfs/images/Refund-insert-account-number.png?width=929&height=292&name=Refund-insert-account-number.png)

 

**3. Account Number Is Saved**

After entering their account number, the consumer will press the Send button. The following message will display confirming that the account number has been saved.

![Refund-in-process.png](https://www.paytrail.com/hs-fs/hubfs/images/Refund-in-process.png?width=928&height=270&name=Refund-in-process.png)

Paytrail Plc | Innova 2, Lutakonaukio 7 | 40100 Jyväskylä | +358 20 718 1820