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Five typical problems consumers have when shopping online
paytrail-icon Customer care in ecommerce

Five typical problems consumers have when shopping online

What kinds of problems do consumers typically have when shopping online? In what situations do consumers contact customer service? What can an online merchant do to improve the customer experience...
Why should online merchants care about customers’ emotions?
paytrail-icon Customer care in ecommerce

Why should online merchants care about customers’ emotions?

Emotions are an essential part of a consumer's shopping experience. How do emotions connected with shopping differ between a physical store and an online store? Why should a merchant care how their...
The 3 most important processes for ecommerce success
paytrail-icon Customer care in ecommerce

The 3 most important processes for ecommerce success

What could online stores in Finland learn about functioning processes from ecommerce giant Zalando? In what direction is the ecommerce industry moving towards, from a process pointof view? Mika Niemi...
Customer Service 101 for E-Commerce in Germany
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Customer Service 101 for E-Commerce in Germany

Your e-commerce shop is booming, you offer a great product and have lots of customers. Great! But what’s your customer service like? In Germany there’s a saying “Servicewüste Deutschland” which...
Be brave and stand out from the great mass of online retailers
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Be brave and stand out from the great mass of online retailers

One of the greatest things about the web is that it offers the opportunity for even a small shop to rise up and join the ranks of the leaders. It is true that reaching these heights requires...
Delivery times - How to keep customers happy
paytrail-icon Customer care in ecommerce

Delivery times - How to keep customers happy

When I was asked to write about the delivery times of online purchases, it seemed like a very daunting task. It was hard to find a central point to the text, since there are as many "right" delivery...
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    Paytrail’s Response to Novel Coronavirus (COVID-19)
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    Paytrail’s Response to Novel Coronavirus (COVID-19)

    The exceptional global crisis of COVID-19 is being taken very seriously by us at Paytrail. We are closely and extensively monitoring the situation.
    Payment method surcharges banned – will online merchants have to pay card companies' fees?
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    Payment method surcharges banned – will online merchants have to pay card companies' fees?

    With the revised Payment Services Act, the payment method surcharge associated with credit cards has been banned. Merchants can no longer make consumers pay the card...
    The e-commerce market in Finland is 8.5 billion euros
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    The e-commerce market in Finland is 8.5 billion euros

    The Finnish consumer expects to be able to purchase anything online. Whether it is socks, different kinds of training sessions or food for the fridge, they have to get it...

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